Senior Process Manager

eClerx is looking for Reference data professionals.

Location: Navi-Mumbai

Designation: Senior Process Manager

Required experience:

• 9+ years of experience in Reference Data management, including setup & maintenance up
• Products involve Equity, Futures & Options for all global markets.
• Experience in managerial role involving people, process and client management.
• Experience of trade lifecycle across various asset classes across geographies
• Excellent communication with leadership and team management skills
• Capability to manage team size of 50+
• Ability to impact customer directly
• Analytical and Problem solving abilities
• Quality consciousness
• Relationship building and networking skills.
• Drive process initiatives and have implemented big bang ideas using latest tech tools like EUCs, Alteryx, Gen AI or Robotics
• In addition, the incumbent needs to possess strategic perspective, business acumen, action orientation and drive for results
• Exposure to Bloomberg & Reuters including global exchanges
• US B1 / B2 VISA and renewal year should not be less than 2 years

Roles and Responsibilities:

• Responsibilities include supervising operational staff and managing client expectations
• Innovate and implement processes, specify automation software needs, recruit, train, manage your team to deliver to client SLAs, and perform continuous process monitoring and improvement
• Work on various automations and continuous process improvement projects
• Analyze complex problems and come up with lateral solutions
• Manage client escalations and suggest mitigation steps to prevent future escalations
• Carry strong customer relationships, learn customer processes and systems build and apply financial product knowledge and manage day to day client interaction
• Career planning of team members and ensure that the team is motivated to give their best at work
• Build domain expertise and lead from the front along with sharing best practices within teams
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Collaborate with Quality team in identifying process gaps and drive process improvements
• Govern the processes through timely checks on daily metrics dashboard and reports.

Should handle Client’s escalations and come up with strong remediation plan to mitigate risk items

Background and Skills:

• People & client management skills
• Passionate person who has a sense of Operations management to lead a team of size 50+
• Excellent presentation & communication skills (written & verbal); Comfortable presenting at all senior levels
• Comfortable with Global Shift timings (APAC, EMEA, late EMEA or Night shifts)
• Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel
• Organized, Detail Oriented, Flexible, Self-Starter & highly motivated
• Should be able to act fast and decisively when dealing with critical situations
• Good execution in planning, organizing and time management
• Strong business understanding of Reference Data management .Willingness to continuously learn and upgrade skills

**Interested ones , please share your resume on **