Senior process manager

E Clerx is looking for Reference data professionals.
Location: Navi-Mumbai
Designation: Senior Process Manager
Required experience:
9+ years of experience in Reference Data management, including setup & maintenance up
Products involve Equity, Futures & Options for all global markets.
Experience in managerial role involving people, process and client management.
Experience of trade lifecycle across various asset classes across geographies
Excellent communication with leadership and team management skills
Capability to manage team size of 50+
Ability to impact customer directly
Analytical and Problem solving abilities
Quality consciousness
Relationship building and networking skills.
Drive process initiatives and have implemented big bang ideas using latest tech tools like EUCs, Alteryx, Gen AI or Robotics
In addition, the incumbent needs to possess strategic perspective, business acumen, action orientation and drive for results
Exposure to Bloomberg & Reuters including global exchanges
US B1 / B2 VISA and renewal year should not be less than 2 years
Roles and Responsibilities:
Responsibilities include supervising operational staff and managing client expectations
Innovate and implement processes, specify automation software needs, recruit, train, manage your team to deliver to client SLAs, and perform continuous process monitoring and improvement
Work on various automations and continuous process improvement projects
Analyze complex problems and come up with lateral solutions
Manage client escalations and suggest mitigation steps to prevent future escalations
Carry strong customer relationships, learn customer processes and systems build and apply financial product knowledge and manage day to day client interaction
Career planning of team members and ensure that the team is motivated to give their best at work
Build domain expertise and lead from the front along with sharing best practices within teams
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Collaborate with Quality team in identifying process gaps and drive process improvements
Govern the processes through timely checks on daily metrics dashboard and reports.
Should handle Client’s escalations and come up with strong remediation plan to mitigate risk items
Background and Skills:
People & client management skills
Passionate person who has a sense of Operations management to lead a team of size 50+
Excellent presentation & communication skills (written & verbal); Comfortable presenting at all senior levels
Comfortable with Global Shift timings (APAC, EMEA, late EMEA or Night shifts)
Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel
Organized, Detail Oriented, Flexible, Self-Starter & highly motivated
Should be able to act fast and decisively when dealing with critical situations
Good execution in planning, organizing and time management
Strong business understanding of Reference Data management. Willingness to continuously learn and upgrade skills
**Interested ones , please share your resume on **