Senior Process Manager

Job Description: - SPM, Inbound Voice/Chat Contact Center

Location: Hinjewadi, Pune

Company: eClerx Services Limited

About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound Voice/Chat contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team.

Position Summary: The Senior Manager, Inbound Voice/Chat Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong background in contact center management, excellent communication skills, and a strategic mindset.