Job Description
E Clerx is hiring for Customer Operations - International Voice Process
Designation: Senior Process Manager / Associate Program Manager
Location: Pune
Shift Timings - Night Shift
Specialisation – International BPO, international Voice process , Telecom and Team Handling
We are looking for overall experience of 10+ years and should be a graduate or post graduate in any specialisation.
Roles and Responsibilities:
- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
- Prepares performance reports by collecting, analysing, and summarizing data and trends
- Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
- Maintains professional and...
Designation: Senior Process Manager / Associate Program Manager
Location: Pune
Shift Timings - Night Shift
Specialisation – International BPO, international Voice process , Telecom and Team Handling
We are looking for overall experience of 10+ years and should be a graduate or post graduate in any specialisation.
Roles and Responsibilities:
- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
- Prepares performance reports by collecting, analysing, and summarizing data and trends
- Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
- Maintains professional and...
Apply for this Position
Ready to join EClerx? Click the button below to submit your application.
Submit Application