Senior Process Manager

eClerx is hiring for Customer Operations - International Voice Process

Designation: Senior Process Manager / Associate Program Manager

Location: Pune

Shift Timings - Night Shift

Specialisation – International BPO, international Voice process , Telecom and Team Handling

We are looking for overall experience of 10+ years and should be a graduate or post graduate in any specialisation.

Roles and Responsibilities:

• Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
• Prepares performance reports by collecting, analysing, and summarizing data and trends
• Meets financial objectives by estimating requirements; preparing a...