Senior Process Manager

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The Sr. Process Manager drives the adoption of best practices through governance, standards, policies, and education that will drive insights, empower automation, and protect our regulatory posture. You’ll also champion and help execute the product roadmap for the related application modules across Service Management tooling.

Is this role right for you?

• Help to drive the strategic vision for the process area through developing close relationships with stakeholders across the bank
• Lead the creation and maintenance of documentation
• Develop and deliver process training
• Review process KPIs and metrics and review with leadership and key stakeholders
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements
• Work with various teams including reporting, risk, software...