Senior Product Analyst

**About This Role** * Provide 1st level customer service and technical support via multiple channels.* Communicates effectively in written and spoken English with co-workers and customers world- wide.* Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations.* Ensure customer needs are met by evaluating issue impact and escalating when necessary.* Act as the lead interface with customers (internal and external) regarding product support.* Demonstrate a strong sense of urgency for sensitive issues.* Develop understanding of the user interfaces to investigate customer queries and issues.* Research and validate application, back-end or technical issues to aid customers in understanding product functionality and outputs.* Commit to delivering the highest level of customer service and satisfaction while demonstratin...