Job Description
What you can expect
Zoom is seeking a talented Product Manager to help scale and evolve Contact Center Analytics and Reporting within our Contact Center product suite. In this role, you will shape the vision, strategy, and delivery of analytics solutions that empower customers to optimize performance and customer outcomes.
You will help lead the product strategy and execution for CX Analytics, empowering customers to measure and optimize performance across millions of customer interactions. Working cross-functionally with engineering, data science, design, and senior leaders, you will build reliable, high-impact analytics products tailored to customer operations.
About the Team
The CX Product team powers customer engagement across Zoom’s Contact Center and Zoom CX suite. The team enables orchestration and measurement of interactions across voice, messaging, email, and work item channels.
Within this grou...
Zoom is seeking a talented Product Manager to help scale and evolve Contact Center Analytics and Reporting within our Contact Center product suite. In this role, you will shape the vision, strategy, and delivery of analytics solutions that empower customers to optimize performance and customer outcomes.
You will help lead the product strategy and execution for CX Analytics, empowering customers to measure and optimize performance across millions of customer interactions. Working cross-functionally with engineering, data science, design, and senior leaders, you will build reliable, high-impact analytics products tailored to customer operations.
About the Team
The CX Product team powers customer engagement across Zoom’s Contact Center and Zoom CX suite. The team enables orchestration and measurement of interactions across voice, messaging, email, and work item channels.
Within this grou...
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