Senior Product Support Specialist

Overview

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Senior Product Support Specialist . The Senior Product Support Specialist will play a pivotal role in ensuring the success and satisfaction of SOCi’s clients by providing expert-level support for our products. This individual will be responsible for troubleshooting and resolving complex product issues, working closely with cross-functional teams to ensure client needs are met promptly and effectively.

Salary : SOCi expects to pay a base salary in the range of $60,000 to $82,000 CAD base plus bonuses. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

What You’ll Make an Impact On

• Provide advanced product support to clients, troubleshooting and resolving complex issues related to SOCi’s platform and services.
• Se...