Senior Production Support Analyst

We are Canada's largest independent information technology services firm, and after 45 years, we're still growing! Join us as a Production Support Analyst.

Your future duties and responsibilities

• Proven experience in production support, including incident management, troubleshooting, and root cause analysis.
• Strong Java programming and debugging capabilities.
• Solid understanding of Unix/Linux operating systems.
• Familiarity with Azure Cloud services and environments.
• Hands‑on experience with DevOps and monitoring tools, such as Jenkins and Dynatrace.
• Proficient in working with relational databases, including Oracle and SQL MI.
• Monitor and support production systems, ensuring high availability and performance.
• Investigate and resolve incidents, perform root cause analysis, and implement preventive measures.
• Debug and troubleshoot applic...