Senior Production Support Engineer

Overview

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We are seeking a Senior Production Support Engineer to join our team in Mexico City, México (MX-MEX), Mexico (MX).

Req ID:

About The Role

We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.

Key Responsibilities

• Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
• Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
• Provide customer-focused support, ensuring timely communication and reso...