Job Description

Innova Solutions is immediately hiring a Senior Production Support Manager – Eligibility & Enrollment Systems


Position type: Permanent

Duration: Fulltime

Location: New Jersey, US




As a Senior Production Support Manager – Eligibility & Enrollment Systems, you will:

We are looking for a seasoned Senior Production Support Manager to lead our technical support operations for mission-critical Eligibility and Enrollment (E&E) applications. This role is pivotal in ensuring system stability, rapid incident resolution, and continuous improvement of support processes in a high-availability environment.



Leadership & Team Management:
  • Lead and mentor a team of production support engineers and analysts across multiple shifts and time zones.
  • Foster a culture of accountability, collaboration, and continuous learning.
  • Define and track KPIs for system uptime, incident resolution, and s...
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