Senior Program Coordinator

Posting Summary

Rutgers University–Newark (RU-N), an urban public research university and anchor institution located in Newark, New Jersey, is seeking a Senior Program Coordinator. This role serves as a vital member of the RU-N Student Accounting, Billing, Payment Center, and RUID Services team.

The Business Services Office at RU-N supports student success by delivering high-quality, student-centered services related to billing, payment plans, term bill management, collections, cashiering, and RUID card processing. Reporting to the Assistant Vice Chancellor for Budget and Financial Planning within the Office of the Chancellor, the office acts as a centralized hub for financial interactions between students and the university. It ensures compliance with institutional, state, and federal regulations, while collaborating with Financial Aid, Registrar, One Stop, Admissions, Enrollment Management units, and academic departments to enhance financial literacy, retention, and equitable access to education.

The Senior Program Coordinator is responsible for:Student Financial Support:

Delivering high-quality, student-centered support for tuition, fees, registration holds, billing, payments, refunds, and identity card services.

Maintaining accurate student financial records, processing timely account adjustments, and ensuring consistent service delivery across multiple touchpoints.

Using independent judgment and expert knowledge of university systems and policies to counsel students and families on financial obligations.

Assisting with complex student account issues and collaborating with Financial Aid, Registrar, Housing, Dining, and Veterans Services.

Payment Center & Cashiering:

Supporting specialized billing scenarios (third-party billing, veteran benefits, tuition remission, summer/winter sessions, unemployment tuition waivers).

Accepting and processing in-person tuition payments, departmental deposits, and other financial transactions.

Maintaining and reconciling a cash drawer, troubleshooting discrepancies, and ensuring accurate general ledger reporting.

Assisting students with online payment systems, installment plans, and refund eligibility.

RUID Card Services:

Overseeing the issuance and replacement of Rutgers ID cards for students, faculty, and staff.

Validating eligibility, operating card production equipment, troubleshooting technical issues, and coordinating with IT, Housing, Dining, and Campus Safety.

Counselor on Call (COC) & Student Support:

Serving as a front-line escalation resource for high-level inquiries related to billing, holds, payments, and ID services.

Providing daily support via walk-ins, appointments, virtual platforms, and email inquiries.

Administrative & Project Support:

Contributing to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives.

Demonstrating strong problem-solving ability, customer service orientation, and a commitment to student success.

Utilizing advanced technical, analytical, and communication skills in a fast-paced and evolving environment.

FLSA Exempt Grade 05 Salary Details Minimum Salary 68278.480 Mid Range Salary 84393.980 Maximum Salary 100509.480 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

Medical, prescription drug, and dental coverage

Paid vacation, holidays, and various leave programs

Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options

Employee and dependent educational benefits (when applicable)

Life insurance coverage

Employee discount programs

Position Status Full Time Working Hours 37.5 Standard Hours 37.50 Daily Work Shift Day Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. Union Description URA-AFT Administrative Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience

Bachelor’s degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices

Requires a minimum of two years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy

Certifications/Licenses Required Knowledge, Skills, and Abilities

Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds

Proven ability to work effectively as a team member

Ability to analyze and interpret data and make independent decisions

Ability to utilize good judgement when auditing student records to determine if refunds or additional billing is necessary

Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required

Highly motivated, focused, and results oriented

Ability to meet expectations in a fast-paced and dynamic customer-oriented environment

Preferred Qualifications

Two or more years of experience in student services environment

Preferred candidate would have some experience within higher education student services

Experience with general ledger reconciliation, Title IV compliance and financial policy adherence

Preference for candidates with knowledge of Rutgers University systems that include, Oracle Cloud Financial Management System, Tableau, Salesforce (CRM) but are not limited to, IMS, NSLDS, E-Administrator (HESAA), and ImageNow

Equipment Utilized

ID card printer and IDMS system

Oracle Cloud Financial Management System, Tableau, Salesforce-(CRM), IMS, Financial Aid System (OFSP),NSLDS, E-Administrator (HESAA), ImageNow, Microsoft Office and Tableau

Physical Demands and Work Environment Special Conditions