Senior Program Manager, AV CommOps

About the Role

The Global Community Operations organization provides support to Uber customers and various partners. We are seeking a highly motivated and experienced Sr. Program Manager to be at the forefront of defining what great support looks like in the AV space - from optimizing channels and designing net-new SOPs to building scalable, future-ready processes.

This is an exciting opportunity to help shape the future of rider and partner support within Uber's AV business, with multiple AV launches planned across the UK and Europe over the next couple of years. You'll work closely with our external partners and cross-functionally with Ops, Product, and global and regional teams, leveraging Uber's existing support infrastructure while driving the development of new capabilities tailored to the unique needs of autonomous vehicles.

What you'll do

• Work closely with our partners before, during, and after launch to ensure compliance with operational a...