Senior Program Manager

Job Description:

We areseekinga highly driven, detail-oriented Program Manager to support our global portfolio by partnering closely with cross-functional teams in the U.S. and India. This role is ideal for someone who isa go-getter, thrives in ambiguity, and excels at driving alignment across geographically distributed teams.

The Program Manager willoperateas an individual contributor responsible for enabling high-quality execution of key product ceremonies, improving operational processes, and ensuring clear communication and alignment across the portfolio. The ideal candidate brings strong program management fundamentals, exceptional stakeholder management, and a passion for process excellence.

Key Responsibilities:

Program Execution & Governance:

• Lead and continuously improve portfolio ceremonies such as planning sessions, review cycles, execution tracking, and cross-team alignment cadences.
• Drive operational rigor by ensuring activities have clearly defined inputs, outputs, owners, and measurable outcomes.
• Develop, refine, and document processes to enhance predictability and transparency in delivery.
• Monitor and track program-level milestones, risks, dependencies, and issue resolution across multiple workstreams.

Stakeholder Management & Communication:

• Serve as the primary liaison between onsite U.S. leadership and GCC teams, ensuring seamless communication and alignment.
• Facilitate effective decision-making by preparing structured updates, program dashboards, and insights for leadership.
• Influence without authority to drive commitments, clarity, and follow-through across cross-functional teams.
• Partner with Product, Engineering, PMO, and other internal stakeholders to ensure programs are well-scoped, well-planned, and well-executed.

Data-Driven Planning & Reporting:

• Support portfolio-level planning and prioritization using frameworks such as OKRs, Agile/Scaled Agile, and capacity planning.
• Leverage data to inform decisions,identifytrends, highlight execution risks, and recommend corrective actions.
• Maintain program artifacts, ensuring accuracy and consistency across tools such as Jira, Confluence, and portfolio management systems.

Process Improvement & Operational Excellence:

• Identifygaps and opportunities within existing workflows; propose and implement scalable improvements.
• Standardize templates, communication artifacts, and documentation to enable consistency across teams.
• Champion continuous improvement by piloting new methods, measuring impact, and iterating based on feedback.

Collaboration Across Geographies & Time Zones:

• Work closely with U.S.-based teams, ensuring regular overlap with U.S. time zones for real-time collaboration.
• Engage deeply with onsite teams in the GCC, ensuring alignment on goals, execution rhythm, and delivery expectations.

Required Qualifications:

• 58 years of experience in Program Management or Technical Program Management.
• Strong grounding in Agile and Scaled Agile methodologies, program planning, execution tracking, and risk management.
• Experience in OKRs, data-driven planning, and using tools such as Jira, Confluence, and portfolio management platforms.
• Exceptional stakeholder management, communication, and facilitation skills.
• Demonstrated ability to influence without authority and drive alignment across distributed teams.
• Comfortable operating in environments with limited structure and evolving priorities.
• Strong analytical skills with the ability to synthesize complex information into actionable insights.
• Located in India with the ability to work onsite at the GCC and overlap with U.S. hours.

Desired Skills:

• Experience working in or with Retail Technology organizations (preferred but notrequired).
• Exposure to portfolio-level planning,delivering to the budget andcross-functional execution models.
• Ability and willingness to learn emerging technologies such as Generative AI and bring best practices into the organization.