Job Description
Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to own and drive the Fix-Purchase program.
StoreWalks FIX is part of the StoreWalks organization, which focuses on eliminating customer experience defects across the shopping journey. The StoreWalks FIND organization, our sister team, identifies defects using AI-driven detection systems at scale. FIX owns the next step—driving resolution and prevention.
We focus on defects that appear even before customers begin their shopping journey on Amazon.com. For example, when a viral trend emerges, we ensure those products are discoverable and available to customers proactively—delighting them before they even search. Across the journey from discovery to evaluation to purchase, we address customer drop-offs and work to improve conversion and satisfaction.
This role leads the Purchase phase within StoreWalks FIX, addressing customer defects and drop-offs during the purchase stage, wher...
StoreWalks FIX is part of the StoreWalks organization, which focuses on eliminating customer experience defects across the shopping journey. The StoreWalks FIND organization, our sister team, identifies defects using AI-driven detection systems at scale. FIX owns the next step—driving resolution and prevention.
We focus on defects that appear even before customers begin their shopping journey on Amazon.com. For example, when a viral trend emerges, we ensure those products are discoverable and available to customers proactively—delighting them before they even search. Across the journey from discovery to evaluation to purchase, we address customer drop-offs and work to improve conversion and satisfaction.
This role leads the Purchase phase within StoreWalks FIX, addressing customer defects and drop-offs during the purchase stage, wher...
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