Job Description
**The Opportunity**
Are you a seasoned escalation and project manager who thrives in high‑stakes, complex situations? Do you have a passion for driving customer success through structured problem‑solving and executive‑level stakeholder engagement? We're looking for a Senior Project Escalation Manager to join our Customer Success organization and lead the resolution of mission‑critical customer challenges across EMEA.
As a Senior Project Escalation Manager, you will take ownership of our most complex, strategic customer escalations and serve as the trusted advisor during moments that matter most. You'll operate within Cornerstone's Global Hypercare program—a structured, global initiative designed to stabilise at‑risk accounts and drive systemic improvements across our customer base. This role combines deep hands‑on management of critical escalations with the opportunity to influence process, product, and organisational improvements at scale.
Are you a seasoned escalation and project manager who thrives in high‑stakes, complex situations? Do you have a passion for driving customer success through structured problem‑solving and executive‑level stakeholder engagement? We're looking for a Senior Project Escalation Manager to join our Customer Success organization and lead the resolution of mission‑critical customer challenges across EMEA.
As a Senior Project Escalation Manager, you will take ownership of our most complex, strategic customer escalations and serve as the trusted advisor during moments that matter most. You'll operate within Cornerstone's Global Hypercare program—a structured, global initiative designed to stabilise at‑risk accounts and drive systemic improvements across our customer base. This role combines deep hands‑on management of critical escalations with the opportunity to influence process, product, and organisational improvements at scale.
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