Senior QA Engineer - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior QA Engineer - REMOTE. In this role, you will be central to ensuring the quality of our contact center solutions. Your extensive experience in manual testing will directly impact the efficiency and performance of our communication systems. You will collaborate with cross-functional teams to enhance user experiences. Your expertise in IVR, ACD, and CRM technologies will be vital in identifying areas for improvement. Join us to help shape the technology that drives seamless customer interactions.

Accountabilities

• Conduct thorough manual testing in Five9 contact center environments
• Utilize test management tools to track and report testing progress
• Collaborate with developers to resolve defects and improve product quality
• Participate in agile/scrum meetings to ensure continuous improvement
• Analyze complex IVR and CTI s...