Senior QA Specialist – Customer Support Greece

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

As a Senior Quality Assurance Specialist, you will play a key role in ensuring a high-quality, consistent, and customer-focused support experience. You will assess customer interactions, identify opportunities for improvement, and collaborate closely with Support and Operations teams to continuously elevate service standard.

What you’ll be doing:

• Review and evaluate customer support interactions (chat, email, phone, tickets) against quality standards, policies, and KPIs
• Provide clear, actionable feedback to Customer Support agents and team leads
• Identify trends, gaps, and root causes in customer experience and ag...