Job Description

Joining: Immediate Joining Required.

  • Location: Coimbatore.
  • Contract Period: 1 Year.

Seeking a Senior Quality Assurance Analyst with strong technical acumen to test our conversational AI customer service agents. This role requires expertise in both black box testing (customer interaction simulation) and gray box testing (technical validation against APIs and code logic), combined with TypeScript proficiency for troubleshooting quality issues at the code level.

Youll work with a sophisticated AI agent platform, testing complex conversation flows, subscription management operations, and API integrations that power real-time customer service interactions.

Primary Responsibilities

  • Black Box Testing (Customer-Facing Interaction Simulation & Customer Persona Testing:
  • Simulate diverse customer scenarios through natural language interactions without visibility into internal system mechani...

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