Senior Quality Assurance Specialist

About FM:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the countrys talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships from co-workers to clients.

Role Title: Senior Quality Assurance

Position Summary:

Contributes directly and provides consultation to one or more project teams and/or application support groups in the analysis, design, and execution of effective Quality Assurance procedures and defect prevention/detection processes for corporate and client area information systems, across multiple computing environments. Determines and reports the quality of a product release at any time by quantifying the degree to which it meets the defined and implied user requirements. This is the second level position within the Quality Assurance job family. Ultimately, the goal of this position is to ensure the system delivered will address the organizations business need or problem as defined in the requirements.

Job Responsibilities:

• Identifies detail business design requirements which need to be tested and determines what constitutes an appropriate test for each and every requirement. Identifies requirements that need clarification in order to develop an appropriate test. Develops test plans covering the aggregation of testing requirements identified.
• Develops and maintains specific test cases (i.e. test data, test processes, and test results) for component/assembly testing, integration testing, system testing, security and control testing, online help and user interface testing, conversion testing, and regression testing. Participates in code reviews to clarify requirements, validate test cases, and provide feedback to the development team.
• Plans, tests, and reports the results of manual and automated functional testing; identifies and tracks defects and interacts with development staff to isolate and resolve; retests to confirm defects have been corrected. Participates in defect management/triage. Validates functionality across system releases. Develops automated test scripts where appropriate.
• Determines compliance with test plans and procedures; tracks development of project artifacts necessary for Quality Assurance throughout the lifecycle; ensures that projects adhere to methodology and standard practices; mentors IS personnel on appropriate QA practices and procedures.
• Supports load, stress, performance, and reliability testing efforts and associated analysis.
• Ensures test environments are properly configured and available for each project as scheduled. Implements automated testing tools. Performs periodic system audits to ensure that only controlled versions of the software reside in the appropriate environments. Communicates deployment status to project team(s).

Skill and Experience:

• 3-5 years of experience required
• 3+ years of experience in systems quality environment
• Technical knowledge: Knowledge of the relevant technical computing environment(s), including operating system, database management system, application development framework. Understanding of test case management tools, test case generation techniques, and problem tracking/reporting systems. In depth understanding of current business processes in one or more functional business areas.
• Technical skills: Proven ability to analyze business requirements and understand business activity and information models in order to develop appropriate test plans and experience with test case generation techniques. Proven ability to perform functional, integration, and regression testing and to accurately evaluate and document the results. | Experience with automated testing tools.
• Soft skills: Excellent analytical ability and communication skills, strong judgment, and the ability to work effectively with business personnel and IS management and staff.

Must Have Skills:

• Manual Testing
• Strong ability to quickly diagnose and troubleshoot issues in a live production environment.
• Basic scripting and automation experience (Python or Powershell)
• Proficient with debugging tools and techniques including SQL , reading and understanding logs, interpreting error messages and understanding system behaviour for root cause analysis.
• Solid understanding of production environments, release processes, and rollback strategies.
• Ability to communicate clearly with stakeholders during outages or incidents.

Education and Certifications:

• BS or equivalent in Computer Science or related discipline

Work location: Bengaluru