Senior Quality Engineer I [T500-22658]

About Us:

Marriott International Inc. , headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.

From such humble beginnings to becoming the world’s largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business. At Marriott Tech Accelerator center (MTA), Hyderabad, India, Marriott is exploring the world we live in and all its possibilities. At Marriott Tech Accelerator, we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.

Marriott Tech Accelerator center is fully owned and operated by ANSR. All associates at Marriott Tech Accelerator will be ANSR employees, delivering services exclusively to ANSR's client, Marriott International.

Role Title : Senior Quality Engineer I

Position Summary:

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

We are looking for a highly motivated and detail-oriented Senior Quality Engineer to join our Enterprise Quality Engineering team focused on Defect Management.

The Senior Quality Engineer II will lead and manage defect lifecycle processes across multiple domains to ensure product quality and timely resolution of issues. This role requires strong analytical skills, expertise in defect management tools, and the ability to collaborate with cross-functional teams to drive quality improvements. The ideal candidate will act as a subject matter expert for defect governance, reporting, and continuous process optimization.

Job Responsibilities:

Quality Leadership:

• Senior Quality engineer on Enterprise Quality Engineering Defect Management team, validate defects in Jira with complete details (component, impacted domain, replication steps, severity, priority) and ensure defect quality standards are met
• Lead offshore and onshore defect triage meetings with domain leads, development teams, vendors etc that include a combination of offshore and on-shore resources. Assign defects, update statuses, and ensure proper linkage for traceability.
• Track resolution timelines and monitor SLA compliance for critical defects. Escalate delays and facilitate technical triage sessions for complex issues.
• Ensure Defect Retesting & Closure: Confirm defect retest, closure, update of RCA fields updated. Track defects when issues persist post-resolution.
• Maintain defect dashboards and publish daily/weekly reports. Track KPIs such as defect aging, resolution turnaround time, and rejection rates.
• Mentor QE team members on defect management processes. Drive adoption of standardized workflows and compliance with enterprise quality standards.

Delivering Technology:

• Performs complex quantitative and qualitative analyses for delivering Quality Engineering defect management solutions
• Validates solutions with internal customers and stakeholders
• Facilitates achievement of expected deliverables per plan

Managing Projects and Policies:

• Assists in the defect management process
• Participates in the identification and monitoring of risks and issues
• Serve as a key member of the Enterprise Quality Engineering Leadership team

Skills and Experience:

Required:

• Experience: 4+ years in Quality Engineering with at least 3 years in defect management. Hands-on experience with Jira and Power BI and defect lifecycle management.
• Experience in software development, test engineering, with expert-level expertise in multiple testing methodologies
• Strong verbal and written communication and problem-solving skills
• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
• Strong understanding of SDLC, Agile methodologies, and quality metrics.
• Soft Skills: Excellent communication and stakeholder management. Strong analytical and problem-solving abilities.

Preferred:

• Demonstrated success leading medium- to large-scale initiatives/transformations.
• Proven knowledge of Agile methodology (preferably SAFe Agile).
• Experience with mixed and offshore delivery models.
• Good process management, negotiating, influencing, and problem resolution skills.
• Proven ability to prioritize and execute tasks in a high-pressure environment.
• Knowledge of business environment, service requirements, and hospitality culture.
• Ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action.
• Ability to communicate technology lifecycles and strategies.
• Familiarity with reporting tools like Power BI for defect trend analysis.

Education and Certifications:

• Undergraduate degree or equivalent experience/certification.

Work Location: Hyderabad, India.

Work Mode: Hybrid.

Marriott’s core values:

At Marriott, our core value make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.