Job Description
What you can expect
You will architect high-performance C++ backend systems powering Zoom's AI-driven Contact Center platform. Working with distributed telephony infrastructure and real-time voice services, you will optimize session management and media handling at global scale. Your work will directly impact millions of customer interactions with 99.99% reliability.
About the Team
We deliver cloud telephony infrastructure for Zoom's omnichannel Contact Center platform. Our team collaborates across engineering, product, and operations to build high-concurrency voice services. We exist to power seamless, AI-enhanced customer experiences at enterprise scale.
Responsibilities
+ Designing and optimizing distributed C++ backend modules that ensure 99.99% reliability and massive scalability for real-time voice traffic
+ Developing and tuning open-source telephony engines (FreeSWITCH) for session management, media handling, and pro...
You will architect high-performance C++ backend systems powering Zoom's AI-driven Contact Center platform. Working with distributed telephony infrastructure and real-time voice services, you will optimize session management and media handling at global scale. Your work will directly impact millions of customer interactions with 99.99% reliability.
About the Team
We deliver cloud telephony infrastructure for Zoom's omnichannel Contact Center platform. Our team collaborates across engineering, product, and operations to build high-concurrency voice services. We exist to power seamless, AI-enhanced customer experiences at enterprise scale.
Responsibilities
+ Designing and optimizing distributed C++ backend modules that ensure 99.99% reliability and massive scalability for real-time voice traffic
+ Developing and tuning open-source telephony engines (FreeSWITCH) for session management, media handling, and pro...
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