Job Description

Customer Experience (CEX) is All things customer. Our mission is to equip to our clients with the insights they need to make better decisions about their customer experience investments. We do this thourgh CX research and advisory, cross-channel analytics (digital and physical), and CX Performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

RESPONSIBILITIES

  • Supporting CEX research project management & client servicing. 
  • Carry out tasks displaying solid basic research knowledge, design research and good knowledge about producing research projects outputs
  • Check & analyze complex data, interpret accurately and make good recommendations based on it 
  • Identify simple b...

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