Senior Resolution Coordinator, Customer Experience - 5 month contract

Overview

Position Summary... Provide a single point of contact for customer escalations, ensuring timely resolution and visibility of efforts to regain customer loyalty and achieve complete consumer satisfaction.

What you’ll do

This role may handle all customer inquiries and communication through various channels, including phone, email, letters, surveys, social media, executive escalations, eCommerce, and stores. The role aims to provide an exceptional customer experience by resolving issues promptly to increase overall customer loyalty. The ability to discover, analyze, and solve problems while demonstrating empathy, self-awareness, and emotional control is essential. This role focuses on internal and external communication support, status updates, and providing insights into developing trends. The role also involves managing communication and resolution with stores, external and internal partners as required for customer resolutions, while tracking ...