Job Description

Be a Part of Something BIG!


The Senior Retail Executive drives customer engagement and sales performance in Singtel retail outlets. Beyond day-to-day sales, the role supports store operational standards, mentors junior staff, and helps execute campaigns with consistent service quality. The Senior Retail Executive also provides first-level resolution for escalations and relays customer/market feedback to improve processes.

Make an Impact by

1) Customer experience and sales

  • Provide end-to-end consultations across mobile, broadband and related products, tailored to customer needs.

  • Explain and demonstrate device features and recommend suitable plans and value-added services.

  • Upsell cross-category offerings (e.g., accessories, lifestyle products) to improve attachment and basket size.

  • Manage customer escalations and provide first-level resolution before management intervention.

  • Ca...

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