Job Description

Job Description

Where you’ll work: US Remote: preference for Eastern, Central, or Mountain time zones

Customer Care & Success at GoTo

Our Customer Care & Success team is passionate about making IT easy - using AI-powered solutions to securely connect, solve problems, and drive customer delight. We leverage intelligent automation and the latest AI tools to streamline support, tackle challenges efficiently, and ensure every customer’s experience is seamless and impactful. By joining us, you’ll empower customers (and colleagues!) to achieve more, simplify their day, and make technology work for them, every step of the way.

Your Day to Day

As a Sr. Retention Analyst, you would be working on:

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