Job Description

We are seeking a proactive and detail-oriented Senior Returns Analyst to join our agile, pod-based RMA team. This role is critical in managing Return Material Authorization (RMA) processes end-to-end, with a focus on supporting customers who prefer to communicate in Mandarin. The ideal candidate will also possess strong analytical and problem solving skills with data insights to enhance operational efficiency and customer satisfaction.

ESSENTIAL RESPONSIBILITIES:

• Reporting & Data Analytics:

  • Develop and maintain customer-specific RMA dashboards and reports using tools such as Power BI, Excel.

  • Analyze RMA trends, failure modes, and turnaround times to identify improvement opportunities.

  • Present data-driven insights to internal stakeholders and customers during reviews or escalations.

    • • Customer-Facing RMA Support:

  • Serves as the primary RMA contact for customers who prefer Mandarin, ensuring clear comm...

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