Job Description
Job Description – Senior Rider Cluster Manager
Role Overview
We are looking for a high-impact Senior Rider Cluster Manager to lead and manage rider operations across multiple clusters/regions. The role is responsible for rider capacity planning, productivity, service levels, cost control, and people leadership. This position plays a critical role in ensuring last-mile excellence through strong execution, data-driven decision-making, and on-ground leadership.
The Senior Rider Cluster Manager acts as the bridge between central planning, city leadership, and field execution, owning end-to-end rider performance and experience.
Key Responsibilities
Rider Operations & Performance Management
Own end-to-end rider operations across assigned clusters
Drive rider productivity, attendance, login hours, and order fulfillment metrics
Ensure SLA adherence for delivery timelines, cancellations, and customer experience
Monitor daily performance dashboards and take correctiv...
Role Overview
We are looking for a high-impact Senior Rider Cluster Manager to lead and manage rider operations across multiple clusters/regions. The role is responsible for rider capacity planning, productivity, service levels, cost control, and people leadership. This position plays a critical role in ensuring last-mile excellence through strong execution, data-driven decision-making, and on-ground leadership.
The Senior Rider Cluster Manager acts as the bridge between central planning, city leadership, and field execution, owning end-to-end rider performance and experience.
Key Responsibilities
Rider Operations & Performance Management
Own end-to-end rider operations across assigned clusters
Drive rider productivity, attendance, login hours, and order fulfillment metrics
Ensure SLA adherence for delivery timelines, cancellations, and customer experience
Monitor daily performance dashboards and take correctiv...
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