Job Description
- Guest Relations & Issue Resolution:
- Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues
- Answer, record, and address guest calls, questions, and requests promptly
- Welcome and acknowledge guests per company standards
- Anticipate guest service needs and express genuine appreciation
- Sales & Loyalty Services:
- Use sales techniques such as up-selling to maximize revenue
- Maintain and enhance guest loyalty while promoting Marriott offerings
- Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers)
- Promote internal and external brand image awareness
- Reservations & Rewards Processing:
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