Senior Sales Support

Position: Sales Support Summary: Provides ocean and airfreight quotations and bookings including inland/pick up rates; support general office operations whenever needed. Essential Duties and Responsibilities include but are not limited to the following: Respond to phone, e-mail, or fax rate or booking requests from clients, agents or outside sales representatives. Schedule cargo pick up within North America with brokers or common carriers for delivery into designated terminals. Other duties include but are not limited to Confirming on boards, providing proof of export/fax bills of lading and invoicing trucking charges; assist with inland bids. To perform the job successfully, an individual should demonstrate the following competencies: Manages difficult customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance professionally.Speaks clearly and persuasively in positive or negative situations. ...