Senior Salesforce Architect (Agent and Channel Experience)

Overview

Business Systems Lead (Agent and Channel Experience) – Affirm, Remote Canada / Charlottetown, Prince Edward Island area

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

What You'll Do

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success.
• Set technical strategy for your team on a year-long time scale and align it with critical, business-impacting projects.
• Collaborate across product management, design, and analytics to ensure technical sustainability, understand risks and trade-offs, and manage them.
• Act as a force-multiplier for your team through definition and advocacy of technical solutions and operational processes.
• Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless Case Creation flows and automation.
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
• Collaborate with cross-functional teams to translate business needs into scalable system solutions.
• Drive excellence and automation in DevOps leveraging Salesforce DevOps Center and/or GitHub Actions.
• Utilize Lightning Flows, Agentforce and other low-code tools to improve workflows and reduce manual processes.
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
• Oversee JIRA boards for business systems projects, defining requirements, managing sprints, and ensuring timely execution.
• Develop metrics for system observability, availability, and performance; monitor and drive continuous improvements.
• Provide training and documentation to ensure high adoption and effective use of business systems.

What We Look For

• 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in fintech, SaaS, or high-growth tech.
• Deep expertise in Salesforce (certifications preferred: Admin, Advanced Admin, Platform App Builder, Developer I).
• Experience implementing and improving Salesforce platform observability and availability best practices.
• Ability to operate across ambiguity, from low-level language idioms to architecture of large systems.
• Strong track record of gathering and iterating on feedback from engineering and cross-functional peers.
• Experience with Salesforce Service Cloud functionality (Case Management, Knowledge Base, Omni-Channel, Service Console).
• Experience implementing Skill-Based Routing, Entitlements, and Messaging for In-App and Web (MIAW), Einstein Gen AI for Service.
• Familiarity with Lightning Web Components, Apex, BuildKite, Github and other CI/CD tools within Salesforce.
• Strong data modeling, reporting, and analytics skills; experience with Snowflake for BI.
• Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL) and basic Apex.
• Hands-on experience with JIRA, Notion, and Agile methodologies.
• Excellent problem-solving and communication skills to bridge technical and business needs.

Location & Compensation

Location: Remote Canada

Base pay range (CAN): $102,000 - $142,000 per year. Equity and benefits are part of the compensation package. Details provided during the interview process.

Benefits

• Health care coverage – Affirm covers premiums for you and dependents
• Flexible Spending Wallets with stipends for technology, food, lifestyle needs, and family forming expenses
• Time off – vacation and holidays to rest and recharge
• Employee Stock Purchase Plan (ESPP)

Affirm is remote-first; some roles may require occasional office presence depending on job responsibilities.

Other

We’re committed to an inclusive interview experience and provide reasonable accommodations during the hiring process. By applying, you acknowledge you have read Affirm's Global Candidate Privacy Notice and consent to data collection as described.