Senior Salesforce Business Analyst (Remote, PHILIPPINES)

As an Sr.

Salesforce Business Analyst at First Advantage (FA), you will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations.

A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for Customer Care, which includes channels such as email, chat, phone, and web.

This role requires close collaboration with Customer Care leadership to develop and enhance Salesforce solutions, incorporating AI, automation, and messaging capabilities.

The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.

The ideal candidate will have over 5 year...