Job Description
Role Summary
We are looking for a senior-level Salesforce professional with strong experience in production support environments , particularly within Salesforce CPQ and Billing ecosystems. This role is not just about ticket resolution — it requires someone who can analyse operational inefficiencies, design sustainable solutions, and drive measurable reduction in manual effort and production incidents .
The ideal candidate combines deep knowledge of CPQ, Billing and technical capability (Apex + platform knowledge) with a strong ownership mindset and the ability to independently drive improvements in a high-pressure support landscape.
Key Responsibilities
- Provide L2/L3 production support for Salesforce CPQ and Billing systems
- Investigate and resolve complex issues related to:
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