Job Description
Role Summary
We are looking for a senior-level Salesforce professional with strong experience in production support environments, particularly within Salesforce CPQ and Billing ecosystems. This role is not just about ticket resolution — it requires someone who can analyse operational inefficiencies, design sustainable solutions, and drive measurable reduction in manual effort and production incidents.
The ideal candidate combines deep knowledge of CPQ, Billing and technical capability (Apex + platform knowledge) with a strong ownership mindset and the ability to independently drive improvements in a high-pressure support landscape.
Key Responsibilities
- Provide L2/L3 production support for Salesforce CPQ and Billing systems
- Investigate and resolve complex issues related to:
- Missed billing
- Incorrect billing
- Delayed billing
- Pricing and invoicing discrepancies
- Design and implement reconciliation mechanisms to ensure billing accuracy and completen...
We are looking for a senior-level Salesforce professional with strong experience in production support environments, particularly within Salesforce CPQ and Billing ecosystems. This role is not just about ticket resolution — it requires someone who can analyse operational inefficiencies, design sustainable solutions, and drive measurable reduction in manual effort and production incidents.
The ideal candidate combines deep knowledge of CPQ, Billing and technical capability (Apex + platform knowledge) with a strong ownership mindset and the ability to independently drive improvements in a high-pressure support landscape.
Key Responsibilities
- Provide L2/L3 production support for Salesforce CPQ and Billing systems
- Investigate and resolve complex issues related to:
- Missed billing
- Incorrect billing
- Delayed billing
- Pricing and invoicing discrepancies
- Design and implement reconciliation mechanisms to ensure billing accuracy and completen...
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