Senior Salesforce CPQ Production Support & Optimization Engineer

Role Summary
We are looking for a

senior-level Salesforce professional

with strong experience in

production support environments , particularly within

Salesforce CPQ and Billing

ecosystems. This role is not just about ticket resolution — it requires someone who can

analyse operational inefficiencies, design sustainable solutions, and drive measurable reduction in manual effort and production incidents .
The ideal candidate combines

deep knowledge of CPQ, Billing and technical capability (Apex + platform knowledge)

with a

strong ownership mindset

and the ability to independently drive improvements in a high-pressure support landscape.

Key Responsibilities
Provide

L2/L3 production support

for Salesforce CPQ and Billing systems
Investigate and resolve complex issues related to:
Missed billing
Incorrect billing
Delayed billing
Pricing and invoicing di...