Senior Salesforce Engineer

Sr. Salesforce Engineer – Service Cloud (Customer Support)

Location: Bangalore (Hybrid Mode)

Experience: 5+ Years

Employment Type: Full-time

About the Role:

We are seeking an experienced Sr. Salesforce Engineer with deep expertise in Service Cloud to design, develop, and implement Salesforce solutions supporting contact center operations. This role focuses on enhancing agent productivity, customer interactions, and workforce management through Salesforce and integrated applications, including AI-driven solutions.

Key Responsibilities:

Design and develop Salesforce solutions to support contact center operations, agent productivity, and customer interactions.

Interpret system and business requirements to create detailed technical specifications and design documents.

Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, RingCentral). De...