Senior Salesforce Helpdesk Support (APS6 equivalent)

Senior Salesforce Helpdesk Support (APS6 equivalent)

Canberra, Australia | Posted on 19/12/2025

Division/Branch: Information Management & Technology Division – Business Solutions Branch (Commercial Application & Delivery Section)

• Location: ACT (Canberra), Hybrid (typically 3 days in office, 2 days WFH)
  
• Hours: Up to 40 hours per week
  
• Contract: Initial 12 months, with up to 2 × 12‑month extensions
• Security clearance: Must be able to obtain Negative Vetting Level 1 (NV1)
  

he Senior Salesforce Helpdesk Support (Salesforce Administrator) is responsible for enabling DFAT and partner agency users to get the most from the Salesforce platform, ensuring high data quality, reliable operations, and compliant workflows. The role covers level 1 and level 2 support, configuration-driven delivery, data management, reporting, release support, and incident/problem resol...