Job Description

Position

Senior Salesforce Helpdesk Support

Duration

12 Months with extension

Location

Canberra, Australian Capital Territory

About the Role

We are looking for a Senior Salesforce Helpdesk Support for one of our federal clients based in Canberra.

Technical Skills

  • Must have: Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. At least one of the following Salesforce certifications: Salesforce Admin, App Builder, Developer. Applications without any of these certifications will not be considered.
  • Have specialist ICT skills and knowledge in the following: Import and management of data through tools such as Salesforce Data Loader; Salesforce Reports and Dashboards; User provisioning and profiles and permissions; Process automation using flows to improve efficiency and user experience; Debug Incidents in Production.
  • Experience in Service Clou...

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