Senior Salesforce Manager, CRM Systems

Senior Salesforce Manager, CRM Systems

GitLab is an open‑core software company that develops the most comprehensive AI‑powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

We are seeking an experienced Senior Manager to lead our Salesforce CRM Systems team in delivering innovative, scalable solutions that drive business growth and operational excellence. This strategic leadership role combines hands‑on technical expertise with team management, requiring someone who can architect enterprise‑level Salesforce solutions while mentoring high‑performing development teams. You will shape our CRM strategy and ensure seamless integration across our technology ecosystem.

What You’ll Do

• Lead and mentor a team of Salesforce Developers, Administrators, CPQ Engineers.
• Manage team capacity planning and resource allocation to meet project demands.
• Design, develop, test, and document high‑quality Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, VisualForce Pages, and Aura Components.
• Create individual development plans to support career growth and skill advancement.
• Conduct regular performance reviews and develop individual plans.
• Manage capacity planning, resource allocation, hiring, and onboarding processes.
• Foster a culture of innovation, collaboration, and accountability.
• Optimize quoting, pricing, and order management processes.
• Support end‑to‑end sales operations workflows and deliver solutions that streamline complex sales cycles.
• Maintain data integrity across integrated platforms.
• Partner with sales, finance, operations, and product teams to understand business requirements.
• Collaborate with engineering teams including product, information security, DevOps, and infrastructure.
• Stay current with Salesforce platform advancements and AI technologies.
• Implement development best practices across the organization and ensure platform reliability and security.

What You’ll Bring

• 8+ years of hands‑on Salesforce development experience, including expertise in Apex Classes, Triggers, Lightning Web Components, and enterprise integrations.
• 5+ years of technical leadership experience managing Salesforce development teams, with proven ability to recruit, hire, onboard, and develop technical talent.
• Excellent communication and stakeholder management abilities with experience presenting to executive audiences.
• Strong project management skills with the ability to manage multiple complex initiatives simultaneously.
• Collaborative mindset with experience working across cross‑functional teams.
• Strategic thinking capabilities with the ability to align technical solutions with business objectives.
• Mentorship experience with a track record of developing technical talent.
• Extensive experience with Salesforce implementation, including complex pricing models, usage‑based billing, and enterprise system integrations with ERP, CRM, and billing platforms.
• Strong background in test automation frameworks and enterprise application integration patterns.
• Proven experience conducting performance reviews, providing constructive feedback, managing career development conversations, and implementing team improvement initiatives.
• Deep expertise across the Salesforce technology stack including declarative automation tools, modern web technologies, and DevOps practices for Salesforce environments.
• Experience with AI integration and emerging Salesforce AI capabilities, along with the ability to leverage internal AI solutions to drive productivity improvements.

About The Team

The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization. It introduces new systems features and capabilities while maintaining the existing production environment for scalability and compliance.

Salary

$127,700—$273,600 USD (United States only; includes base salary only; bonuses, equity, and benefits are not included).

How GitLab Will Support You

• Benefits to support your health, finances, and well‑being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy

Please review our Recruitment Privacy Policy. Your privacy is important to us.

Equal Opportunity Employer

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active‑duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

Industries

• IT Services and IT Consulting and Software Development