Job Description
Position: Senior Salesforce Service Cloud Techno Functional Consultant
Junior : Experience: 4-6 Years
Senior Role Experience: 7+ Years(Senior)
Job Summary
Senior Salesforce Service Cloud Techno-Functional Consultant responsible for optimizing end-to-end customer support operations in a medtech environment. The role focuses on Service Cloud (Lightning), Field Service (FSL), Knowledge Management, and Case Lifecycle, with strong Oracle ERP (EBS/Service) integrations. You’ll drive automation, Einstein AI adoption, and L1/L2 POD support to improve service efficiency, compliance, and year-over-year cost reduction.
Key Responsibilities
Lead Service Cloud & Case Management: Configure and optimize case intake, routing, escalation, entitlements, SLAs, omni-channel support, and knowledge usage.
Manage Field Service (FSL): Work orders, service appointments, scheduling policies, territories, dispatch consoles, and field technician mobile apps (offline/online sync).
Support a...
Junior : Experience: 4-6 Years
Senior Role Experience: 7+ Years(Senior)
Job Summary
Senior Salesforce Service Cloud Techno-Functional Consultant responsible for optimizing end-to-end customer support operations in a medtech environment. The role focuses on Service Cloud (Lightning), Field Service (FSL), Knowledge Management, and Case Lifecycle, with strong Oracle ERP (EBS/Service) integrations. You’ll drive automation, Einstein AI adoption, and L1/L2 POD support to improve service efficiency, compliance, and year-over-year cost reduction.
Key Responsibilities
Lead Service Cloud & Case Management: Configure and optimize case intake, routing, escalation, entitlements, SLAs, omni-channel support, and knowledge usage.
Manage Field Service (FSL): Work orders, service appointments, scheduling policies, territories, dispatch consoles, and field technician mobile apps (offline/online sync).
Support a...
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