Senior SAP Customer Service Consultant

SAP CS - Senior Consultant

About: A SAP Customer Service (CS) or Service Management job with S/4HANA experience typically involves a functional consultant or support analyst role, focusing on implementing, customizing, and supporting service processes within the SAP S/4HANA environment. Should have hands-on experience in configuring, implementing, and supporting the SAP S/4HANA Service module, specializing in streamlining customer service operations, improving efficiency, and enhancing customer satisfaction. This role requires a strong blend of business process knowledge and SAP technical expertise.

Roles & Responsibilities:

1. In depth understanding on Customer Services, Sales & Distribution Process, Contract

management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes,

Billing, Credit Management, Back Orders, and Master Data Management (MDM).

2. Develop system designs that adhere to high level conceptual design and are traceable to

functional as well as non-functional requirements in projects/enhancements

3. Ensure designs produced adhere to architectural roadmap and support the development,

execution, and operations of solutions

4. Deliver design solutions in line with system design standards which are global and scalable

following a global template philosophy (Core/Template)

5. Ensure that solutions meet requirements outlined in the architecture handbook

6. Perform scoping, fit-gap workshops for projects/enhancements, proposes solutions for key gaps, provide effort estimations and align with business teams

7. Ensure that project/enhancements work is delivered to agreed time, cost and quality constraints following the release calendars

8. Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities.

9. Ensure that developed solutions are peer reviewed, formally documented and signed off by

business

10. Initiate solution testing to ensure these meet quality standards

11. Follow standardized design and development processes to enable cost effective delivery

12. Ability to translate business requirements, processes and designs into well documented system designs and alignment with business process global template.

13. Analyze business requirements and translate them into SAP S/4HANA functional specifications across relevant modules (e.g., MM, SD, PP, FI/CO, QM, PM).

14. Configure and customize SAP S/4HANA modules to align with business processes and Client

standards.

15. Collaborate with cross-functional teams to ensure seamless integration between modules and

third-party systems.

16. Conduct unit testing, integration testing, and support user acceptance testing (UAT).

17. Provide end-user training and create functional documentation and SOPs.

Technology Skills:

1. 7 to 10 years of experience as SAP CS/SD Consultant

2. Highest level of expertise on SAP SD/CS module & SCM process

3. Should have experience working on several interfaces like iDoc, Proxy, etc. through SAP PI/PO

to integrate with external platforms

4. Should have extensive knowledge on Quotations, Sales Orders and Contracts (Value and

Quantity)

5. In Depth integration knowledge of CS module with SD, FICO, MM, and PS modules

6. In depth understanding of SAP enterprise data and interface concept and management.

7. Should have knowledge on Service Orders and contracts, Projects functionality for Services w.r.t

to Time and Material, Fixed Prices, Integration with external applications, Repairs processes

Internal

8. Should have knowledge on timesheet, cost booking using timesheet and Resource Related

Billing

9. S4 HANA work experience is a must.

10. Should have good working experience on Agile methodology.

Years of Experience: 7-10

Education: BE/ B Tech./MCA/ Graduate