Job Description

The role

  • You daily execute second- and third-line remote support interventions in SAP for a number of customers: issue solving, realizing changes, assisting key-users.

  • The product range to support for our customers implies SAP ECC suite, SAP S/4HANA environments and SAP add-on products developed by SOA People

  • You interact with SAP AG to tackle customer issues in the standard product, in line with the SAP License Maintenance contract in place.

  • For our SAP add-on products, you interact with the SOA People product development team to discuss customer issue solutions or demands for future extensions.

  • You provide additional RTS services to our customers: occasional on-site meetings or workshops with customers, functional assistance during a planned go-live, mini-projects to extend the functionality of an implementation.

  • You have full responsibility over the topics you are dealing with, in defining the functional solution, in the implementation and in the surrounding cooperation with the involved customers.

  • You pro-actively communicate about the status and result of your work with all stakeholders: customers, service desk coordinator, colleague consultants, service delivery managers, RTS management.

  • In case of operational issues, you escalate the matter internally to the service desk coordinator.

  • You mainly work in Waver (Belgium) or in Lyon (France).

    • If you believe you have what it takes, then this could be a great way to progress your career into something truly special.

    Key abilities

  • You are very customer and service oriented, meticulous and punctual in your communication to customers.

  • You like to work in a support environment, where operating procedures, request priorities and SLA agreements are important drivers of your daily activities.

  • You constantly focus on the quality of your work.

  • You take a pragmatic approach to define working solutions in systems where you are not fully familiar with.

  • As a senior consultant, you have experience in guiding a small team of three to four more junior colleagues in the successful handling of their support own requests

  • You have at least 5 years’ experience as an SAP logistics consultant in (parallel) missions for different customers.

  • As a consequence, you have in-depth knowledge on base SAP modules like SD, MM, LE. You also have very good knowledge about the information exchange between these SAP modules and the SAP FI/CO environment.

  • You have good knowledge on quite some other industry related modules or domains: PP, (E)WM, PM, CS, QM, MDM, SRM, Intrastat, …

  • You are skilled in ECC and S/4HANA (private/public) cloud environments.

  • You understand ABAP (OO), so you can easily cooperate with technical consultants in e.g. a debugging session.

  • Functional experience with SolMan on service desk and CRM modules is a strong asset

  • You communicate fluently in French and English. Both orally and in writing. Good knowledge of Dutch is a strong asset.

  • ITIL experience is a strong asset.

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