Senior Scheduling Specialist

About the Job

We’re looking for a Senior Scheduling Specialist to join our team. In this role, you will collaborate closely with both our Operations and Workforce Management Teams to ensure the accuracy of original schedules aligns with forecasted work volume. Additionally, this position will be responsible for ongoing analysis and the continuous improvement of our scheduling processes.

As Senior Scheduling Specialist, You Will…

• Assist with schedule and tracker management to ensure that all schedules are generated properly.
• Identify customer contact trends to ensure appropriate resources are utilized.
• Manage schedule information for new and existing employees in multiple locations using a workforce software program.
• Ensure employee information is accurately entered and maintained on an ongoing basis.
• Ensure trackers related to headcount, absenteeism, etc, are constantly reviewed and updated.
• Updat...