Senior Service Delivery Manager

Role: We are looking for a leader to head Service & Operations Delivery business for a premium Banking global customer. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well- being and operational rigor. We are looking for a dynamic people leader who understands the bigger picture, and can balance strategic vision and thought leadership with execution excellence. The Delivery Leader will be responsible to manage the overall operations program scope for an International BFSI Voice account and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals. This is a key leadership role with P&L responsibility and will d...