Senior Service Delivery Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Delivery Manager - REMOTE. In this role, you will spearhead the support operations for SAP and non-SAP Utilities systems while leveraging a hybrid onsite/offshore delivery model. Your leadership will be crucial in managing daily operations, ensuring compliance with service quality and SLAs. You will work closely with client stakeholders and global delivery teams, requiring exceptional communication skills and an IT background. Experience in managing distributed teams across different geographies is essential for success in this role.

Accountabilities

• Manage end-to-end delivery of SAP Utilities support services across onsite and offshore teams.
• Ensure consistent service quality and performance aligned with SLAs and KPIs.
• Oversee incident, problem, change, and release management processes.
• Manage small projects and ...