Senior Service Delivery Manager

Position: Sr. Service Delivery Manager - EDI Platform

Location: Pune, Hyderabad, Bangalore, Chennai, Noida

Experience: 12 to 18 Yrs

Mode: Hybrid

Role Overview

Lead and coordinate three critical streams:

EDI Migration Project – Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.

L2/L3 Support Team – Manage ongoing support for the legacy EDI platform during migration and stabilization.

Azure Modernization Project – Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to Azure.

Additionally, drive process maturity by improving SOPs, governance frameworks, KPIs, and reporting standards across all streams.

Key Responsibilities

Program Governance & Planning

Develop integrated program plans covering migrati...