Senior Service Delivery Manager

Senior Service Delivery Manager – Full‑time

Capgemini is looking for a Senior Service Delivery Manager to join our team in a full‑time role.

Key Responsibilities

• Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x7 Operations Management
• Responsible for solutions, approach and delivery framework for existing projects and opportunities
• Oversees all project execution activities such as planning, costing, delivery, and post‑delivery review to ensure that the Delivery Unit functions as a Profit Center
• Ensures effective resource utilization across onsite and offshore including manpower allocation, bench management, monitoring talent pipeline and visa utilization, drive communication of organizational vision, company’s values, and unit‑level strategy through the group
• Responsible for Contribution Margin, Onsite‑offshore ratios, revenue growth, revenue recogni...