Job Description
We are looking for a Senior Service Designer to be part of our Digital Experience team in Barcelona. As a Senior Service Designer, you will be responsible for shaping and optimizing complex end-to-end service experiences that align user needs with business objectives, both B2C & B2B spectrums. This role plays a key part in ensuring that products and services deliver seamless, meaningful, and human-centered experiences across digital and physical touchpoints.
By leveraging research, design thinking, and strategic insights, the Senior Service Designer collaborates with cross-functional teams to refine customer journeys, develop service blueprints, and improve operational efficiencies. The role requires strong problem-solving skills, as well as leadership and mentoring of other service designers and researchers, stakeholder engagement and management, and a user-centered approach to drive service innovation within the organization.
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