Senior Service Designer - Remote / Telecommute

Job Description

• The Senior Service Designer will lead human-centered design activities across service innovation, program review, and digital transformation initiatives.
• This role focuses on improving citizen and employee experiences through research, co-design, service prototyping, and the development of future-state service models.

Requirement/Must Have

• Experience with service design research and outputs.
• Experience working within a cross-functional product team in an Agile environment.
• Experience working within digital transformation initiatives.

Experience

• Service design research and outputs.
• Cross-functional product team experience in an Agile environment.

Responsibilities

• Integrate human-centered design methods into program review and digital transformation projects.
• Analyze and document project outcomes, including...